Terms & Conditions - Act Attack Training Courses

Act Attack is Committed to Ensure That:

  • Our courses are led by experienced, inspirational, and motivational instructors, with most being native English speakers and a few who are highly fluent in English.
  • Classes are typically taught by the same teacher throughout the course. In the rare event of an instructor's unavailability, we ensure a qualified substitute continues the course seamlessly.
  • We don’t have a permanent office or dedicated locations. Instead, we rent versatile studios, like Yoga or other spaces, specifically for our theater classes and always very close to the city center. Because these spaces host other activities, visits outside of our scheduled class times aren’t possible. Only our teacher is present during classes (and of course George or the community assistant, reachable via WhatsApp) . While we’d love to have our own spaces in all 8+ cities we operate in, this is something we hope to achieve as we grow 🙏🏼
  • Act Attack courses are tailored for total beginners and people with little acting or improv experience, and most do not include a final performance. Based on demand, beginner courses may progress to intermediate and advanced levels, potentially leading to a final showcase. We prioritize student growth and satisfaction, adjusting course structures as needed to suit the group. While the course content generally follows what is outlined on our website, it may be slightly adapted based on the group's needs and abilities.
  • We occasionally capture photos, videos, or stories during classes with student consent for two purposes: A) to share memories and highlight student achievements, and B) to promote our community on Instagram and Facebook. We respect privacy and will not use images or videos of those who opt out. If any are posted by mistake, we will promptly remove them upon request. You can view previous posts at our instagram page.

As a Student, you need to:

  1. Pay (via bank transfer, payment link or via our new e-shop)
    • Option 1: Pay the full price for a course or class pack in advance, before the date of the first class or trial, if you have chosen to commit to a full course or package upfront.
    • Option 2: If you liked the trial class and decide to continue with the full course or package, pay the remaining balance (full course or package price minus the trial class cost) before the second group class starts.
    • Option 3: If you are only attending a trial class and not more classes, pay the trial class fee in advance, before the date of the first class.
      NOTE: Priority is given to Students who booked a Full Course or Class Pack in advance (students who book a Trial Class, are only entitled to access to the Full Course if there are still spots available).
  2. Treat others with respect and avoid any form of discrimination, harassment, or bullying during class. Our instructors create a safe and supportive environment and welcome feedback for improvement. Students should follow instructions, communicate clearly, and take care of the space/studio. Act Attack and instructors are not responsible for any damage to the space. In cases of sickness, health issues, or accidents during class, neither the instructor nor Act Attack are liable. Students must disclose relevant medical conditions before class. Failure to do so releases Act Attack from liability if the student needs to stop the class for safety reasons.
  3. Benefit fully from the course, by attending at least 80% of classes and actively participate. Regular attendance and engagement enhance group dynamics and learning opportunities. Missing more than 2 classes without informing in advance, may result in the student being ineligible to continue the course and no refund or credit can be given for the missed classes.
  4. Inform the Teacher & the group in advance in case he/she cannot arrive at a group course on time or cannot attend for any reason, by writing an instant Whatsapp message in the group chat, at least 1-2 hours before the start of a group class.

Amendments, Credits, Cancellations & Refunds

1. Act Attack may reschedule course dates for various reasons:
A. Ensuring a minimum of 7-8 fully registered students.
B. Teacher or studio unavailability/sickness.
C. Severe weather conditions.
D. Urgent safety or health concerns like lockdowns.

We notify students promptly of any changes and are not obliged to provide refunds if rescheduled within 3 weeks of the original start date. However, if the course is canceled or rescheduled again after this time, a full refund or credit can be issued.

2. Students who have paid for a complete course or course package but cannot or choose not to attend for any reason, may request an amendment or credit for the next season under all the following conditions:
A) The request for amendment or credit must be submitted at least one week before the start of the originally registered group course.
B) There must be a minimum of 10 fully registered students in the course from which the student is withdrawing.
C) The amendment or credit request can be applied to another course in the same or following season, provided there are available spots, and the request is made at least 2 days before the start of the other course.
👉🏽 No exceptions will be made to these conditions, and refunds or credits for missed classes are not available if any of the above conditions are not fulfilled.

3. Students have the right to withdraw from a group or private course up to 30 days before the start date for a full refund. Requests made after this deadline won't be considered due to our reliance on minimum registrations and advance studio bookings. We don't offer partial refunds or discounts for individual classes, except for urgent medical reasons.

4. In order to offer the best possible experience, informative and quality content, and access to resources, Students may need to allow access to limited personal information (first name, last name, email address, phone number). The information collected is for the exclusive use of Act Attack. Act Attack will not share personal data with any third party and the customer can request removal of their data.

COMPLAINTS

If you think that we are not helping you in the right way, you have the right to lodge a complaint with the authority.

Contact Details

Act Attack
George Rigopoulos
VAT & Registration number: Y1076059-H
Passatge Vintro 7, Barcelona, Spain
actattack.interact@gmail.com